Delete your CoupleSync account

Two ways to delete

You can delete your account in the app. If you can't open the app, you can email us instead.

In the app

  1. Open the Us tab and tap Settings. Not paired? Tap Settings on the pairing screen.
  2. Scroll down to Danger zone and tap Delete account.
  3. If you use app lock, confirm it's you.
  4. Read the Delete your account? screen. Type DELETE in the box.
  5. Tap Delete my account.

Then there is a 7-day wait. The app keeps working as normal. You can change your mind any time in those 7 days: tap Cancel deletion request in Settings, or Cancel on the banner.

You and your partner both see a banner with the date your account will be deleted. Only you can cancel it.

When the 7 days are up, your account is deleted for good. We check every hour.

Without the app

Send us an email from the email address of your CoupleSync account.

TODO: contact email (set contactEmail in src/content/site.ts)

Subject: Delete my CoupleSync account

We only accept a request that comes from the account's own email address. This keeps anyone else from deleting your account.

We reply within 7 days and finish the deletion within 30 days.

Cancel your subscription first

Deleting your account does not stop billing. Cancel Premium in Google Play first:

Google Play subscriptions

One plan covers you both. It can only be cancelled from the Google Play account that bought it.

What is deleted

  • Your account and your profile.
  • Everything in your couple, for both of you: moods, messages, drawings, plans, memories and memory photos.
  • Your push tokens and notification records.

Memory photos are removed from our photo storage within about 15 minutes.

Please be aware: your partner loses this shared data too. Their account stays, and they become unpaired.

What is kept

  • Your purchase history at Google Play and RevenueCat.

    TODO: retention period

  • Our security log. It records what our team did and keeps account ids. It never holds your content.

    TODO: retention period

  • Server logs and backups, until they expire.

    TODO: retention period

  • Copies you exported or shared yourself. We can't reach these. Delete them yourself if you want them gone.

Unpair is different

Want to end your shared space but keep your account? Unpair instead (in Settings). Your shared data is hidden right away and deleted after 30 days. You can undo it for 10 minutes.

Last updated: November 11, 2026